Refund policy

Return & Exchange Policy

At Sollvoo, we strive to ensure you are satisfied with your purchase. Please read our Return & Exchange Policy carefully before requesting a return or exchange.

Return Eligibility

We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as received.

  • Include all original tags and packaging.

  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at support@sollvoo.com.

Please note: Returns sent without prior authorization will not be accepted.

Refund Policy

We do not offer refunds for returned items due to change of mind, incorrect selection, or any reason other than a product defect.

If your return is approved, you may be offered an exchange or store credit, where applicable, in accordance with our policies.

Defective or Incorrect Products

If you receive an item that is:

  • Defective,

  • Damaged during delivery, or

  • Incorrect,

please contact us immediately at support@sollvoo.com with your order number and photos of the issue.

Once the issue has been reviewed and confirmed, Sollvoo will provide a full refund to your original payment method or offer a replacement, depending on your preference and product availability.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

If you would like a different size, color, or product, please contact our support team. If your item meets our return eligibility requirements, we will guide you through the exchange process.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

However, this right does not guarantee a monetary refund if the return falls outside the exceptions described in this policy or where applicable law permits alternative remedies. Any defective or faulty product will still qualify for a full refund after inspection.

Contact Us

For any questions regarding returns, exchanges, or defective products, please contact us:

Email: support@sollvoo.com